Comments on: Would You Like Fries With That? http://worklessmakemore.com/blog/would-you-like-fries-with-that Who else wants more time, more money, and more fun – on your own terms – starting today! For highly successful entrepreneurs, business owners, self-employed professionals, salespeople and others who want to Work Less, Make More. Tue, 17 Mar 2009 11:59:10 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Judy Murdoch | Highly Contagious Marketing http://worklessmakemore.com/blog/would-you-like-fries-with-that/comment-page-1#comment-564 Judy Murdoch | Highly Contagious Marketing Tue, 05 Aug 2008 20:20:58 +0000 http://worklessmakemore.com/blog/would-you-like-fries-with-that/#comment-564 Good topic although the Mickey D's example, makes me think of the independent film, "Supersize me" which shows what happens to someone living for a month on nothing but McDonald's. Ugh In my experience, upselling works if and only if, the upsell is based primarily on what the customer needs. Your example of buying a suit at Nordstrom is a great. The exact same situation happened for my husband. Having someone pick out coordinating shirts and ties was a huge benefit to him because, like a lot of men, he hates to shop. But when the upsell feels like it's just about lining the seller's pockets, extended warranties rarely pay off, I know I feel a little annoyed and am less likely to buy again. Best, Judy Good topic although the Mickey D’s example, makes me think of the independent film, “Supersize me” which shows what happens to someone living for a month on nothing but McDonald’s.

Ugh

In my experience, upselling works if and only if, the upsell is based primarily on what the customer needs.

Your example of buying a suit at Nordstrom is a great. The exact same situation happened for my husband. Having someone pick out coordinating shirts and ties was a huge benefit to him because, like a lot of men, he hates to shop.

But when the upsell feels like it’s just about lining the seller’s pockets, extended warranties rarely pay off, I know I feel a little annoyed and am less likely to buy again.

Best,
Judy

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